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ONLINE KNOWLEDGE BASE IMPROVEMENTS
by Melissa Hamilton-Matthews | Published 18/04/2008 | About this site | Unrated
Dear TEAMS Clients

Over the next few weeks you will see additional Categories or Pages being added to the site but you may not see anything in them or what you see in them is not completed.  For us to update the site we must do it live but as things are completed you will be notified via email so you can come back and review the completed items.

What is the Software Dreams Online Knowledge Base & how do I use it?
by Software Dreams Support | Published 29/08/2006 | About this site | Unrated

The following pdf explains how to use the Software Dreams Online Knowledge Base site.

 

The PDF is available here.

Recent Articles
RG - Prospect Mail Merge Labels Report by Melissa Hamilton-Matthews | Published 2/05/2008 | Report Guides | Unrated

Report Guide – Prospect Mail Merge Labels Report

 

 

Report Type - Excel

 

Report Purpose – This report gives you a listing of all the Prospects and Proposals to give a list of contact details for them. This report is designed to have minimal information in the report template so it can be used for a Mail Merge outside of TEAMS.

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Report Parameters Screen:

 

 

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Report Parameters – There are two tabs for this report parameters screen:

General Tab:

Field

Explanation

Important/Impact

Start/End Date

This is the date parameters for when the items were entered into TEAMS.

 

Prospect Name

Select a prospect from the lookup to print for just 1 prospect.

 

Campus Name

If you want to print Prospects from specific Campuses select one or more of the campuses from the list.   

 

Course Name

If you want to print Proposals from a specific Course click the Go button and then select the Course from the list

 

Academic Schedule

If you want to print Proposals from a specific Schedule select the lookup icon to pick the schedule.

 

Employer

If you want to print Prospects from a specific Employer select the lookup icon to pick the Employer.

 

Agent Name

If you want to print Prospects/Proposals from a specific Agent select the lookup icon to pick the Agent.

 

Prospect Type

If you would like to select different Prospect Types use the tick boxes to select from the list

 

Prospect Status

If you want to print prospects at a particular level or stage then you can select from the drop down list.

 

Proposal Status

If you want to filter the Proposals then you can select the options using the tick boxes

 

Show

Select if you would like to show All Prospects and Proposals, Prospects Only or Proposals Only.

This option is defaulted to All Prospects and Proposals.

Account Manager

If you want to filter the Prospects/Proposals by Account Manager then select the tick boxes for the specific managers.

 

Template

The TEAMS Template will default until you have adjusted the template to your requirements. 

You will then have a list of templates that you will be able to choose from the drop down box.

 

Advanced Tab:

 

Field

Explanation

Important/Impact

Marketing Source

If you want to filter by the Marketing Source select the different options using the tick boxes

 

Enrolment Type

If you want to filter by the Enrolment Type select the different options using the tick boxes

 

Nationality

If you want to filter by the Nationality select the different options using the tick boxes

 

Prospect From

If you want to filter by where the prospect was entered select the different options using the tick boxes

 

Overseas

Select if you would like to show All Prospects, Overseas Prospects or Local Prospects.

This option is defaulted to All.

 

You can sort this report by the following fields in either

 Ascending or Descending order:

  1. Proposal #
  2. First Name
  3. Last Name

 

You can Group the entries by the following:

 

There is no Group By option in this report.

 

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Report Column Headings:

Field

Explanation

Important/Impact

Proposal #

Displays the Proposal #

If it is an entry for a prospect no Proposal # will appear

Student Title

Displays the Student’s Title

 

Student First Name

Displays the Student’s First Name

 

Student Surname

Displays the Student’s Surname

 

Account Manager

Displays the Student’s Account Manager

If it is a Prospect Entry it will display the Account Manager selected at the Prospect Entry screen, if it is a Proposal it will display the Account Manager at the Proposal Screen.

Local Address Line 1, 2, 3

Displays the Student’s Local Address Lines 1, 2, and 3.

These are all in separate columns.

Local Suburb

Displays the Student’s Local Suburb

 

Local State

Displays the Student’s Local State

 

Local Post Code

Displays the Student’s Local Post Code

 

Local Country

Displays the Student’s Country

 

Mailing Address Line 1, 2, 3

Displays the Student’s Mailing Address Lines 1, 2 and 3

These are all in separate columns.

Mailing Suburb

Displays the Student’s Mailing Suburb

 

Mailing State

Displays the Student’s Mailing State

 

Mailing Post Code

Displays the Student’s Mailing Post Code

 

Mailing Country

Displays the Student’s Mailing Country

 

Overseas Address Line 1, 2, 3

Displays the Student’s Overseas Address Lines 1, 2 and 3

These are all in separate columns.

Overseas Suburb

Displays the Student’s Overseas Suburb

 

Overseas State

Displays the Student’s Overseas State

 

Overseas Post Code

Displays the Student’s Overseas Post Code

 

Overseas Country

Displays the Student’s Overseas Country

 

NOK Name

Displays the Student’s Next of Kin (NOK) Name

 

NOK Address Line 1, 2, 3

Displays the Student’s NOK Address Lines 1,2 and 3

These are all in separate columns.

NOK Suburb

Displays the Student’s NOK Suburb

 

NOK State

Displays the Student’s NOK State

 

NOK Post Code

Displays the Student’s Post Code

 

NOK Country

Displays the Student’s Country

 

Employer Name

Displays the Student’s Employer Name

 

Employer Local Address Line 1, 2, 3

Displays the Student’s Employers Local Address Lines 1, 2 and 3

These are all in separate columns.

Employer Local Suburb

Displays the Student’s Employers Local Suburb

 

Employer Local State

Displays the Student’s Employers Local State

 

Employer Local Post Code

Displays the Student’s Employers Local Post Code

 

Employer Local Country

Displays the Student’s Employers Local Country

 

Employer Mailing Address Line 1, 2, 3

Displays the Student’s Employers Mailing Address Lines 1, 2 and 3

These are all in separate columns.

Employer Mailing Suburb

Displays the Student’s Employers Mailing Suburb

 

Employer Mailing State

Displays the Student’s Employers Mailing State

 

Employer Mailing Post Code

Displays the Student’s Employers Mailing Post Code

 

Employer Mailing Country

Displays the Student’s Employers Mailing Country

 

Agent Name

Displays the Student’s Agent’s Name

 

Agent Local Address Line 1, 2, 3

Displays the Student’s Agent’s Local Address Lines 1, 2 and 3

These are all in separate columns.

Agent Local Suburb

Displays the Student’s Agents Local Suburb

 

Agent Local State

Displays the Student’s Agent’s Local State

 

Agent Local Post Code

Displays the Student’s Agent’s Local Post Code

 

Agent Local Country

Displays the Student’s Agent’s Local Country

 

Agent Mailing Address Line 1, 2, 3

Displays the Student’s Agent’s Mailing Address Lines 1, 2 and 3

These are all in separate columns.

Agent Mailing Suburb

Displays the Student’s Agent’s Mailing Suburb

 

Agent Mailing State

Displays the Student’s Agent’s Mailing State

 

Agent Mailing Post Code

Displays the Student’s Agent’s Mailing Post Code

 

Agent Mailing Country

Displays the Student’s Agent’s Mailing Country

 

Accommodation Provider Name

Displays the Student’s Accommodation Providers Name

 

Accomm Prov Local Address Line 1, 2, 3

Displays the Student’s Accommodation Providers Local Address Lines 1, 2 and 3

These are all in separate columns.

Accomm Prov Local Suburb

Displays the Student’s Accommodation Providers Local Suburb

 

Accomm Prov Local State